Privacy Notice
Focused Services respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use and protect personal information when you use our website or contact us about our services.
1. Who We Are
Focused Services is a sole trader business operated by Richard Thomas Fenlon.
Based in Maesteg, South Wales, Focused Services provides mechanical, hydraulic, servicing, inspection, examination, breakdown and related machinery services throughout Wales and Bristol.
Contact details:
- Telephone: 07378503593
- Email: info.focusedservices@gmail.com
2. What Personal Information We Collect
We may collect personal information when you contact us, submit an enquiry through our website, request a quotation, arrange work or otherwise communicate with us.
This may include:
- Your name
- Business name, where applicable
- Telephone number
- Email address
- Address or site address, where required to provide our services
- Details about your machinery, vehicle or equipment
- Information contained within enquiries, quotations, job cards and related correspondence
- Information required for invoicing, payment and business records
3. How We Collect Your Information
We normally collect personal information directly from you when you:
- Submit an enquiry through our website
- Contact us by telephone or email
- Request a quotation
- Arrange servicing, repairs, inspections or other work
- Provide information relating to a job or piece of equipment
4. How We Use Your Information
We use personal information where necessary to respond to enquiries, provide quotations, arrange and carry out work, communicate with customers and manage our business.
This may include using information to:
- Respond to enquiries
- Prepare quotations and estimates
- Arrange appointments and site visits
- Carry out repairs, servicing, inspections and examinations
- Contact you regarding work being carried out
- Prepare invoices and process payments
- Maintain business and financial records
- Deal with queries, complaints or disputes
- Meet legal, regulatory or accounting requirements
5. Our Lawful Basis for Processing
We process personal information where this is necessary to respond to an enquiry, take steps at your request before entering into a contract, perform a contract with you, comply with legal obligations, or where we have a legitimate business interest in doing so.
The specific lawful basis used will depend on why the information is being processed.
6. Who We Share Your Information With
We do not sell or rent your personal information.
We may share information where necessary to operate the business, provide services or comply with legal obligations. This may include sharing relevant information with:
- Accountants or professional advisers
- Payment providers or financial institutions where necessary
- Suppliers or service providers where necessary to fulfil your request or provide our services
- Insurers, where required
- Government bodies, regulators or law enforcement where legally required
We only share information where there is a legitimate reason for doing so.
7. Website Enquiries
Information submitted through our website enquiry form is used to respond to your enquiry and, where applicable, to prepare quotations or arrange services.
Our website enquiry form is provided by FormSubmit, a third-party form processing service. When you submit an enquiry, the information you provide is processed by FormSubmit so that the submission can be forwarded to Focused Services by email.
FormSubmit states that form submissions are retained for 30 days and that information submitted through forms is processed for the purpose of operating the service and fulfilling requests.
You can read FormSubmit's privacy policy here: https://formsubmit.co/privacy.pdf
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, tax and business record-keeping requirements.
Business records relating to customers, quotations, job cards, invoices and completed work may be retained for a longer period where necessary to meet legal requirements or protect the legitimate interests of the business.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who need it for legitimate business purposes.
10. Your Data Protection Rights
Depending on the circumstances, you may have rights under data protection law including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request transfer of certain personal information to another organisation where applicable
Some of these rights are subject to legal exceptions and may not apply in every circumstance.
11. How to Exercise Your Rights
If you wish to exercise any of your data protection rights or have a question about how your information is being used, please contact us:
- Telephone: 07378503593
- Email: info.focusedservices@gmail.com
12. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
13. Cookies
This website may use cookies or similar technologies depending on the services and features used on the website.
We do not currently use cookies for advertising or behavioural tracking purposes.
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be made available on this website.
15. Contact Details
Focused Services
Richard Thomas Fenlon
Telephone: 07378503593
Email: info.focusedservices@gmail.com
Privacy Notice last updated: 11/09/2026